Shipping & Returns

Shipping Policy

Thank you for visiting and shopping at M​ y Website FrancisStarCosmestics.com.​ Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Update this section if your processing time exceeds 2-3 business days.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method

FedEx Standard FedEx Two Days FedEx Overnight *

Estimated delivery time

3-5 business days 2 business days 1-2 business days

Shipment cost

Free $12.95 $19.95

* Overnight delivery is only available for orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur.

Update this section based on carriers you support.

Shipment to P.O. boxes or APO/FPO addresses

My Website FrancisStarCosmestics.com​ ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

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Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

My Website FrancisStarCosmestics.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

My Website FrancisStarCosmestics.com​ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Return & Exchange Policy

We accept returns within 14 days from when your order is received. You have to pay for your own shipment.

Please review our Return Policy Guidelines below:

Return Guidelines:
-All items must be new, unworn, and with the original tags attached and the original shipping box unopened.
-Products marked *final sale* cannot be returned. -International orders are final sale.

Exchanges:
We're unable to process an exchange, but you're welcome to place a new order (while the item(s) are still available) and send in your return separately.

How to Process a Return:
Simply email us at francisstarcosmetics@gmail.com with "Return Request" in the subject line. Please include your order number and reason for return within the email.

Our customer service team will get back to you within 24 hours.

Once your return has been approved, a refund will be issued back to your original form of payment minus a $5 return fee.